Articles posted by Christopher Casey
Process optimization: The often missed foundation of successful automationAutomation has become a cornerstone of modern transformation efforts within the IT service management (ITSM) and IT operations management (ITOM) ecosystems....First impressions of ServiceNow Now Assist Agentic AIAgentic AI is a real game-changer for anyone who works around technology. The ability to have an AI agent autonomously make decisions and perform repeatable...